--- title: "Terms and Conditions" description: "September 2026 The following Terms and Conditions (“Agreement”) apply to your use of voguedentalstudios.com.au (the “Website”) and all services, including trade, provided on the Website, trading under Smile Tree Pty Ltd as Vogue Dental Studios, 142 Surrey Road, Blackburn VIC 3130, Australia (ABN 89 558 398 219). Vogue Dental Studios is the trading name of Smile Tree Pty Ltd. The Agreement is entered into by and between you and Smile Tree Pty Ltd (referred to as “Vogue Dental Studios”, “we”, “us” or “our”). Your use of the Website will constitute your agreement to comply with the terms of this Agreement. If you cannot agree to comply with this Agreement and its requirements, please exit the Website. If you have questions or require more information about our Terms and Conditions, please contact us at info@voguedentalstudios.com.au." source_url: "https://voguedentalstudios.com.au/" --- # Terms and Conditions ## Your Acceptance Smile Tree Pty Ltd (referred to as Vogue Dental Studios, we, our or us) permits users (referred to as you or your) to: (a) access and use the Vogue Dental Studios website (voguedentalstudios.com.au) (Website); (b) place an order for products, services or both (including retainers, splints, mouthguards, bleach, consultations and treatment deposits) (Order) through our online platform; (c) view and interact with any content, image, information, communications, advice, text or other material provided by Vogue Dental Studios (Content); and (d) otherwise communicate with Vogue Dental Studios, subject to the following terms and conditions (Terms). ## Disclaimers We may from time to time review and update this Agreement to take account of new laws, regulations, practices, products or technology. We will give you notice of updated Terms by posting them on the Website or by email. Your use of the Website will be governed by the most recent Terms posted on the Website. You should check this page regularly and take notice of any changes made. The Content is general and is provided for information purposes only. The Content is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Vogue Dental Studios does not give any express or implied warranties and makes no representations in relation to the Website. While reasonable care is taken, Vogue Dental Studios does not guarantee or warrant the accuracy, reliability, completeness or currency of the Content and is not responsible for any errors, omissions or defects. Information on the Website should not be used without verifying that information from appropriate sources and obtaining professional advice. For a complete understanding of dental health and care information, please contact Vogue Dental Studios to speak to a healthcare professional, or seek a third party professional opinion. The Content should not be used instead of visiting, calling or consulting your dentist or professional care provider. Vogue Dental Studios does not recommend self-management of dental problems. Information on this Website is limited to our services and does not cover all aspects of dentistry. If you are experiencing any pain or have any further questions about your dental health, we advise that you contact Vogue Dental Studios, your dentist or a healthcare professional immediately. Vogue Dental Studios discourages the neglect of dental or medical pain, or any delay in seeking assistance, because of information obtained on this Website. ### Security To the fullest extent permitted by law, Vogue Dental Studios does not warrant that the Website is free from computer viruses or other defects. Subject to the consumer guarantees provided for in the Australian Consumer Law (ACL), Vogue Dental Studios does not warrant that you will have continuous access to the Website. Vogue Dental Studios does not guarantee the delivery or security of communications over the internet, as such communications rely on third party service providers, and electronic communication (including email) is vulnerable to interception by third parties. While Vogue Dental Studios takes reasonable care to protect information transmitted via the Website, we cannot and do not guarantee the security or confidentiality of these communications or the security of the Website. Credit card transactions via the Website are fulfilled by a banking institution authorised under the laws applicable to the Website. Although Vogue Dental Studios makes all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account. Vogue Dental Studios does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website, and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise. ### Limitation of Liability Subject to these Terms, any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted or modified by agreement. Vogue Dental Studios, its directors, employees, agents, contractors and related entities will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Content, all links to or from the Website, or the goods and services advertised or referred to on the Website. Subject to these Terms, the maximum aggregate liability of Vogue Dental Studios for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of AUD$100. ### Third Party Websites The Website may contain hyperlinks to sites operated by third parties, such as Facebook, X (formerly Twitter), Instagram, Pinterest and YouTube. These linked sites are not controlled by Vogue Dental Studios, and we are therefore not responsible for the content of those sites. These third party websites may have their own terms and conditions and privacy policy. Links are provided solely for your convenience, and our decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and/or services solely at your own risk. Vogue Dental Studios is not responsible for and will not be liable in respect of the content or operation of those websites, any of the goods, services or content that they describe or provide, or in respect of any incorrect link to an external website. ### Indemnity You will fully indemnify Vogue Dental Studios in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following: (a) any breach of these Terms by you; (b) your use of the Website or the Content; or (c) your communications with Vogue Dental Studios. ### Termination of Your Use Vogue Dental Studios may at any time immediately terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination. ### Applicable Law & International Use By accessing the Website you accept that any disputes about the Website, or the Content are to be determined by the courts having jurisdiction in the State of Victoria, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement. As the Website can be accessed throughout Australia and overseas, Vogue Dental Studios does not represent that the Content complies with the laws of any country outside Australia or that any competition, offering or Content accessible through the Website is appropriate or available for use in locations outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located. You are not authorised to access the Website from any location where doing so would be illegal. ### Privacy Policy We handle your personal information in accordance with our Privacy Policy. In addition to reviewing this Agreement, we recommend that you also read our Privacy Policy to understand how we collect, use and handle your personal information. [Privacy Policy](https://voguedentalstudios.com.au/legal/privacy-policy) ### Cookies If your web browser is set up to accept cookies, a cookie will be stored on your device when you visit the Website. Cookies allow Vogue Dental Studios to collect information about your device, which may include your IP address, type of browser, operating system, domain name, and the details of any website which has referred you to this Website. Vogue Dental Studios uses cookies to track and collect information about which parts of the Website and newsletter (including links to other websites) are being visited by you. If you would rather not have this information stored on your device, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this Website, including the purchase section. ## Intellectual Property The Website is owned and operated by or on behalf of Vogue Dental Studios. The Content is obtained and developed from a variety of sources, including but not limited to collaborations with third parties and information provided by third parties under licence. All Content contained on the Website is protected by Australian and international copyright laws, unless indicated otherwise. You may view the Website and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this Website, for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this Website unless authorised by Vogue Dental Studios, and then only according to the conditions stipulated by Vogue Dental Studios; and (b) include the copyright notice "© Vogue Dental Studios" on the copy. You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on the Website, except as allowed by this Website or as agreed by Vogue Dental Studios in writing. Making copies of products or procedures displayed on the Website, whether electronically or otherwise, with the intent of reproducing them in whole or in part is strictly prohibited. ### Trademark Notice The Website contains registered trademarks that are, unless shown otherwise, either owned or licensed by Vogue Dental Studios and are protected under the laws of Australia and other countries. You must not use Vogue Dental Studios trademarks, except: (a) by saving or printing out a copy of the Website as allowed under the copyright notice set out above; (b) as part of a legitimate reference to Vogue Dental Studios or a Vogue Dental Studios product; or (c) with Vogue Dental Studios' prior written consent. The use of any trademarks on the Website that are not owned or licensed by Vogue Dental Studios is not intended to indicate any association with, or endorsement by, the owner of that trademark. ### User Generated Content By including @voguedentalstudios or @dr.dee_official in images or content you post on social media or other online platforms, you consent to us reposting and sharing your content via our social channels, including but not limited to Instagram, Facebook, X, Snapchat and Pinterest. ### Prohibited Uses You agree that in accessing and using the Website, you will not engage or attempt to engage in any activities that: (a) download (other than page caching) or modify the Website, or any portion of the Website; (b) impersonate or falsely claim to represent a person or organisation; (c) are commercial, including selling, marketing, advertising or promoting goods or services; (d) frame the Website without Vogue Dental Studios' express written permission; (e) post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person, including any intellectual property rights; or (f) post, link to, or otherwise communicate or distribute any material or information that we deem inappropriate. ## Terms of Trade By placing an Order on our Website you are making an offer and commitment to purchase products, services or both in accordance with these Terms. An Order is subject to acceptance or rejection by Vogue Dental Studios in its discretion after receipt of the Order. Provided you have not accepted delivery of the products, where possible, Vogue Dental Studios may in its discretion permit an Order to be cancelled. The Order cannot be cancelled by you once you accept delivery of the products and/or book in the appointment. Once you have placed an Order or booked your appointment in accordance with these Terms, you will receive an email confirming the details of your Order and receipt of payment (where applicable) (Confirmation Email). Where your Order is not accepted by us, you will receive an email indicating that your Order has not been accepted. If you do not receive a Confirmation Email, please contact the Vogue Dental Studios Concierge to check the status of your Order and/or appointment. Notwithstanding anything to the contrary, we may at any time following receipt of your Order accept, decline or limit your Order for any reason whatsoever, whether or not your credit card has been charged or we have otherwise received payment from you. We will issue you with a refund (less transaction fees) if your credit card has been charged or we have received payment from you and your Order is cancelled by us. We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, errors in advertising, and other circumstances). All updates and modifications to the Website, including any changes to the Content, and all product and service pricing and offerings, will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products or appointments. ### Changes in Offerings We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, errors in advertising, and in other circumstances). All updates and modifications to the Website including any changes to the Content, and all product and service pricing and offerings will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products or appointments. ### Payments Payment for an Order is made online through the Website, in person, over the phone or via direct deposit. Unless otherwise indicated, all prices are displayed in Australian Dollars. If you have a physical order, it will be delivered via Australia Post for Australian residents. E-gift cards will be delivered to the email address you nominate in the gift card 'Recipient Email' field. All other purchases will be sent directly to reception, who will confirm and apply the payment to your account. Vogue Dental Studios uses Stripe (https://stripe.com/au) to provide the payment services for the Website. For more information on Stripe's security processes, please visit https://stripe.com/docs/security We accept online payment via Stripe using Visa, Mastercard, American Express, Apple Pay and Google Pay. We may add or remove methods of accepting online payments from time to time, which will be made clear at the checkout. The credit card holder must be either the billing or shipping recipient. If not, reception staff may ask you to fill out a credit card authorisation form. If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted Order/appointment from your nominated credit card account. If we are unable to successfully process your credit card for your order or appointment, your order/appointment will be cancelled, and we will contact you. You must not pay, or attempt to pay, for orders or appointments through any fraudulent or unlawful means. We will provide you with a receipt at the time of confirmation of the Order/appointment (in respect of online payments) which specifies the total fees and charges for the products and services in your Order. All payments via credit card are subject to a security and verification process by an external fraud prevention provider. We may require additional information from you to verify your identity and/or payment method before approving your Order/appointment or emailing your e-gift card. Where we cannot verify your payment method, your Order/appointment will be cancelled. The specific terms and conditions of supply for any products or services purchased via the Website will be notified to you before you finalise your Order. Your confirmation of any Order indicates your acceptance of those terms and conditions of supply, which will upon confirmation of the Order be incorporated into these Terms in respect of that Order. Booking fees for complimentary consultations are covered under Complimentary Consultation below. Appointment cancellation fees are covered under Appointments and Cancellations below. ### Card Payment Processing Fees From 1 October 2026, in line with the Reserve Bank of Australia's changes to card payment rules, Vogue Dental Studios no longer charges a surcharge on card payments. The price you see is the price you pay, whether you pay by card, cash or bank transfer. ## Risk and Title In respect of Orders delivered to you using one of our third party couriers (i.e. Australia Post): (a) title to the products in your Order passes to you upon delivery; and (b) all risk of loss or damage to the products in your Order passes to you when we dispatch your Order from our premises or, in the case of e-gift cards, when the electronic transmission containing the e-gift card leaves our server. ### Refunds Purchased products cannot be returned or exchanged as they are custom-made for your teeth only. This does not affect your rights under the ACL. The initial deposit for veneers ($1,500) is non-refundable. The initial deposit for Invisalign ($500) is non-refundable. For full terms and conditions of refunds, refer to our Refund Policy. [Refund Policy](https://voguedentalstudios.com.au/legal/refund-policy) ### Gift Cards All gift cards, including e-gift cards, are subject to the following terms: (a) Gift cards can be redeemed at Vogue Dental Studios within 12 months from the purchase date. (b) Gift cards cannot be used to purchase other gift cards. (c) Gift cards can only be used in Australian Dollars. (d) We reserve the right to cancel any gift card for any reason and at any time. Where we cancel a gift card, we will provide you with a refund or replacement gift card, other than where cancellation occurred due to suspicions of fraud or illegal activity. The following additional conditions apply to the purchase of e-gift cards: (e) E-gift cards will be delivered to the email address entered by you in the gift card 'Recipient Email' field, and will be delivered separately to the Confirmation Email. (f) It is your responsibility to correctly enter the email address for receipt of the e-gift card. E-gift cards cannot be refunded or replaced where you enter an incorrect email address, or where you share or forward the e-gift card in error. (g) There may be a delay in receiving your e-gift card in accordance with the order confirmation Terms. ## Promotions Specials and promotions are only available after a careful evaluation to assess your suitability for the specific treatment. Results vary between patients, and your expected outcome will be discussed with you before any treatment begins. Promotional discounts are valid for 6 months or until the promotion ends, whichever is earlier. Promotional quotes are only valid until the end of the promotion. Treatment credits, gift cards and pre-payments are not transferrable and cannot be redeemed for cash. ### $12,990 for 10 Veneers Promotion (a) The promotion is $12,990 for 10 porcelain veneers, placed as a single course of treatment. (b) Additional veneers beyond 10 are charged at $1300-1800 per veneer. Treatment plans requiring fewer than 10 veneers are not eligible for a pro-rata price and will be quoted separately. (c) The promotion is subject to a clinical assessment by our dentist. Not all patients are suitable for veneers, and results vary between patients. (d) A $1,500 deposit is required to secure your treatment. Payment terms, including payment plan options, are set out in your Smile Makeover Financial Agreement, which must be signed before treatment begins. (e) Health fund rebates may be available depending on your fund and level of cover. Any gap is your responsibility. (f) The promotion cannot be used in conjunction with any other offer or discount, is not transferable and has no cash value. ### Dental Implant Promotions Advertised implant prices apply only to the items listed in that promotion and are subject to a clinical assessment, including a 3D (CBCT) scan, to confirm your suitability. Treatment that may be needed in addition to the implant, such as extractions, bone or gum grafting, sinus lifts, sedation or general anaesthesia, is not included unless stated and will be quoted in writing before it goes ahead. Implant treatment usually takes several months from placement to your final tooth, and healing times vary between patients. As with any surgical procedure, dental implants carry risks, which your dentist will discuss with you. Promotion dates, participating locations and inclusions are set out on the promotion page. ## Appointments and Cancellations Your appointment time is reserved especially for you. If you need to cancel or reschedule, please give us at least 48 hours' notice. If less than 48 hours' notice is given, or you do not attend your appointment, a cancellation fee of $90 applies. This fee helps cover the dentist and chair time set aside for you, which we are usually unable to fill at short notice. This cancellation fee also applies to complimentary consultations. Your $50 booking fee is not forfeited and will be refunded in full (see Complimentary Consultation below). Treatment appointments covered by a signed financial agreement (for example, Smile Makeover or veneer treatment) are subject to the cancellation terms set out in that agreement. We understand that emergencies happen. Genuine emergencies and exceptional circumstances will be considered at our discretion. ## Complimentary Consultation The complimentary consultation is for patients interested in cosmetic or orthodontic treatment. It includes a visual examination, a discussion of your concerns and photographs of your teeth, so you can get a broad idea of your treatment options. It may or may not include diagnosis or assessment of dental conditions, or x-rays. Further examination, cleans or radiographs will need to be done at a separate appointment, at our normal practice fees. Appointment times can vary between 30 and 90 minutes depending on what is required. We cannot guarantee a set time frame for each patient or appointment. Vogue Dental Studios normally charges $220 for a cosmetic consultation appointment. The consultation is applicable to any cosmetic treatment you choose to go ahead with. However, the chosen treatment cannot be done on the same day as your consultation. Booking fee: a $50 refundable booking fee is required to secure your complimentary consultation. The booking fee is not forfeited if you cancel or reschedule. It is either refunded to you or credited towards your treatment if you proceed. Please note the $90 cancellation fee applies if less than 48 hours' notice is given or you do not attend (see Appointments and Cancellations above). Invisalign quotes are valid for 6 months only. If your quote is from a promotion, the quote is only valid until the promotion ends. ## Responsible Aesthetics Vogue Dental Studios firmly believes in responsible aesthetics. Every cosmetic, reconstructive, medical or dental procedure, whether invasive or non-invasive, has its own risks and benefits. Results vary from person to person. Each patient requires a thorough examination and consultation for a personalised and private treatment plan and/or treatment suggestion(s). Please discuss this with your health professional before starting any treatment. Making informed decisions is critical for long-term success. Vogue Dental Studios will do our best to be transparent and informative throughout your entire experience. We keep the privacy and confidentiality of every client as our top priority. Patient information and images that are shared are presented with the full consent of our clients. Every individual is unique and every case has its own aspects. Because of this, no two dental or medical procedures or treatments will have exactly the same results, even if patients are similar and the procedures are performed using the same method. If you have any questions about these Terms, please contact us at info@voguedentalstudios.com.au or call 1300 764 536. ## Severability Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.